93ok bat Privacy Policy

Section 01 Introduction and Scope

This privacy policy has been prepared by the organisation operating the 93ok bat platform and applies to our website, mobile application, and all related services. When you create an account on 93ok bat, use our services, or contact us, you are considered to have agreed to the terms of this policy.

We recommend reading this privacy policy in full alongside our Terms and Conditions, as both documents together form the complete legal framework for using our services. If you have any objection to any part of this policy, please refrain from using our platform and contact our support team directly.

Section 02 Types of Information Collected

We collect two types of information — information you provide directly and information collected automatically. Each category is described in detail below.

2.1 Information You Provide Directly

The information you provide yourself when you register on 93ok bat or use our services includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Content of messages and complaints you send to customer support

2.2 Information Collected Automatically

When you access our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Session duration and pages visited
• Information collected through cookies and similar tracking technologies
• Transaction history, betting activity, and bonus usage information

Section 03 Purpose of Data Collection

93ok bat uses your information only for specific and legitimate purposes. Those purposes are outlined below:

3.1 Account Management and Security

We use the information you provide to verify your identity, create and manage your account, and prevent unauthorised access. Security measures such as OTP verification also rely on this information.

3.2 Processing Financial Transactions

Payment information is required to process deposits and withdrawals. This information is used to confirm transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Service Improvement

By analysing how you use our services, we improve the platform experience. Aggregate data — such as which games are most popular and which payment methods are most used — helps guide our decisions.

3.4 Communication and Support

We use your contact information to send important account notifications, transaction confirmations, and to assist our customer support team in resolving your issues.

3.5 Responsible Gaming

In line with our Responsible Gaming Policy, monitoring user behaviour to identify signs of problematic gaming and providing assistance when needed is also a purpose for which information is collected.

Section 04 Data Storage and Security

93ok bat has adopted the latest technical measures to protect your personal information. All our data transmissions are secured by SSL encryption, and stored data is also kept in encrypted form.

4.1 Technical Security Measures

• Data transmission is encrypted using SSL/TLS protocols
• Firewalls and anti-fraud systems are in place
• Regular security audits are conducted
• Two-factor verification (OTP) is available for account access
• Only a limited number of staff have access to your sensitive information

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may remain in our systems for a defined period to meet legal obligations, resolve disputes, or prevent fraud.

Section 05 Sharing Information with Third Parties

93ok bat never sells your personal information or transfers it to third parties for advertising purposes. However, in specific circumstances, information may be shared with the following parties:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction
• Technology service providers: Cloud hosting, cybersecurity, and data analytics providers who are bound by strict confidentiality agreements with us
• Law enforcement agencies: Certain information may be provided to authorities as required by legal obligations or court orders
• Fraud prevention organisations: Verification-related information may be shared to maintain the security of the site

Outside these exceptional cases, your information is kept completely confidential.

Section 06 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: To remember your preferences such as language selection
• Analytics cookies: To collect aggregate usage data for service improvement

You can manage non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

Section 07 Your Rights

You have a number of rights regarding your personal information, which 93ok bat respects:

7.1 Right to Access

You may request to know what information we hold about you. We will respond within a reasonable time upon receiving such a request.

7.2 Right to Correction

If any of your information seems incorrect or incomplete, you may request a correction by going to your account settings or through our support team.

7.3 Right to Request Deletion

You may request that your information be deleted when closing your account. However, certain information may need to be retained for a set period due to legal obligations.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, change your account notification settings or inform our support team. However, transaction and security notifications will always be sent.

Section 08 Protection of Minors' Information

93ok bat strictly does not provide services to anyone under the age of 21 (21+). Our registration process includes age verification. If we become aware that a minor's information has been collected by mistake, that information is immediately deleted and the associated account is closed.

Section 09 Links to Other Websites

If our platform contains external links to third-party websites, 93ok bat is not responsible for the privacy policies of those websites. If you visit those sites, their respective privacy policies will apply.

Section 10 Changes to This Policy

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or inform you clearly on the platform. The updated policy will take effect from the date it is published.

We recommend visiting this page regularly to read the latest policy. For general questions, check our Frequently Asked Questions (FAQ) section — many questions about using the platform are answered there.

Section 11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support, available in both Bengali and English

We generally try to reply to your email within business days. For urgent matters, contact us directly via live chat.