FAQ
93ok bat answers all your questions here
From deposit rules to VIP cashback, welcome bonus claims, account management, and responsible gaming — on this page you will find detailed and straightforward answers to the most frequently asked questions about 93ok bat. If you cannot find your question, contact our support team.
24/7
Live chat support
5
VIP tiers
21+
Age requirement
৳300
Minimum deposit
What is on this page
Responsible Gaming
Responsible gaming
Learn what safety measures 93ok bat has in place to help you build healthy and safe gaming habits.
To take part in any gaming activity at 93ok bat — including casino and sports betting — you must be at least 21 years old. Age is verified during account registration. Users under 21 are not allowed to create an account, and this rule is strictly enforced.
For more details, visit our responsible gaming page.
If you feel you need a short break, you can use the cooling-off feature at 93ok bat — your account can be temporarily paused for a set period. For a longer break, there is a self-exclusion option, which can be activated through the support team. Detailed guidelines on this are available in our responsible gaming section.
Some common signs include spending more money than your budget allows, repeatedly playing to recover losses, prioritising gaming over family or work, and feeling restless when not playing. If you notice any of these, it is important to seek help promptly. In Bangladesh, helplines such as Kaan Pete Roi and other mental health services are available.
You can contact the 93ok bat 24/7 live chat or email support team directly. In Bangladesh, you can also reach out to national helplines and various non-government organisations for mental health and addiction support. To learn more about our responsible gaming policy, read the responsible gaming page.
Yes, 93ok bat allows you to set deposit limits so you can stay within your budget. Contact the support team to set a daily, weekly, or monthly limit. This is an important part of responsible gaming, and 93ok bat actively encourages players to use this feature.
VIP Programme
VIP benefits
Find out how to join the 93ok bat VIP programme and what benefits each tier offers.
93ok bat has 5 VIP tiers in total: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0%). The higher the tier, the greater the benefits. Visit the 93ok bat VIP page for full details.
Weekly cashback is based on your total net loss for the week (total losses minus total winnings). For example, a Gold tier member with a net loss of ৳20,000 in a week would receive ৳20,000 × 0.6% = ৳120 cashback. This is the maximum amount payable at that tier and is calculated automatically each week.
In addition to cashback, members at higher VIP tiers may receive a dedicated account manager, faster withdrawal processing, priority access to special events and promotions, and exclusive opportunities at major events. The range of benefits expands further at the Platinum and Diamond tiers. You can find the full list of benefits on the 93ok bat VIP page.
VIP tiers advance by playing regularly and staying active on the platform. The more active you are, the faster you can reach a higher tier. The detailed criteria for moving up from Bronze to Diamond are listed on the 93ok bat VIP page.
New players automatically start their VIP journey at the Bronze tier. No separate registration is needed — once you create an account at 93ok bat, you are enrolled in the VIP programme. Keep playing regularly to reach the next tier.
Account Management
Account and login
Answers to common questions about creating an account, login issues, and updating personal information.
On the 93ok bat login page, select the "Forgot password?" option. An OTP will be sent to your registered mobile number or email, which you can use to set a new password. If you have any trouble, contact the support team via 24/7 live chat. To log in, go to the 93ok bat Login page.
Yes, you can log in from a new device. For security, OTP verification may be required the first time you log in from a new device. 93ok bat uses SSL encryption, so your information stays protected. Avoid logging in from public toilets, cyber cafes, or shared devices.
No, under 93ok bat's rules each person may hold only one account. Creating multiple accounts may result in all accounts being suspended and any balance held being forfeited. Enjoy all the benefits within a single account.
Go to the 93ok bat Login page and fill in the registration form — you will need to provide a mobile number, username, and password. Complete mobile verification using the OTP. Users under 21 cannot register. Once your account is successfully created, you will immediately be eligible for the welcome bonus.
Yes, to update your name, email, or mobile number on your account, contact the support team. You may need to provide some information for identity verification. For security reasons, users cannot make these changes directly themselves — the support team handles the process.
Payment
How to Deposit Money
Details on deposit and withdrawal methods and solutions to common payment issues.
93ok bat does not apply any additional charges on deposits. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply charges according to their own transaction policies. Bank transfers are also subject to the bank's own rules. Contact the relevant provider for details on each method.
Both deposits and withdrawals at 93ok bat are supported through bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major banks). The minimum deposit is ৳300 and the minimum withdrawal is ৳800.
First, check the transaction confirmation message in your payment provider's app. If the payment was successful but has not arrived in your account, contact 93ok bat live chat with the transaction ID and a screenshot. Issues are usually resolved within a few minutes. During late hours or busy periods, it may take a little longer.
Deposits via bKash are usually completed within a few minutes. Once the payment is successful, funds are added to your 93ok bat account quickly. There may occasionally be a delay due to network issues or bKash server maintenance. If you experience a problem, contact the bKash helpline or the 93ok bat support team.
Yes, depositing via Nagad is just as straightforward as bKash. The minimum deposit is the same — ৳300. Pay through the Nagad app or by dialling, and once successful, funds will be added to your account automatically. Withdrawals via Nagad are also available and are generally processed within 1 hour.
Bonuses & Offers
Welcome Bonus
Find out how to claim 93ok bat's 120% welcome bonus and what the wagering conditions are.
After creating a new account, a 120% bonus is automatically added at the time of your first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and you receive ৳1,200 in bonus, giving a total balance of ৳2,200. The wagering requirement must be met before the bonus can be withdrawn. No separate code is needed.
The wagering requirement for the 93ok bat welcome bonus is 20 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,200 bonus, the wagering requirement is ৳1,200 × 20 = ৳24,000. Or if you deposit ৳33,400 and receive the maximum ৳20,000 bonus, the wagering requirement is ৳20,000 × 20 = ৳4,00,000. Once the wagering requirement is met, winnings from the bonus can be withdrawn.
Yes, you can request a bonus cancellation from the support team. However, cancelling the bonus will also cancel all winnings associated with it, and only your original deposit amount will remain in your account. It is best to read the terms carefully before accepting a bonus.
No, the welcome bonus applies only once per player — at the time of the first deposit only. Each account gets this opportunity just once. Attempting to claim the bonus by opening a second account may result in both accounts being closed.
Usually slot games count fully toward wagering. Some games such as live casino and card games may contribute partially or not at all. To find out how much a specific game counts, ask the support team or check the bonus section on the Terms & Conditions page.
Still have questions? We're always here
If you didn't find the answer to your question on this page, don't worry. 93ok bat's support team is available 7 days a week, 24 hours a day in both Bengali and English. For any issue — account, payment, bonus or game related — contact us directly via live chat or email.